The Marketing Innovation Blog

It's no longer marketing as usual.

GY&K Sessions: Seth Glier

Published on February 28th, 2013 by griffinyorkkrause

Seth Glier Poster

GY&K hosts a live music series known as GY&K Sessions, which feature emerging artists who perform in our office. The latest Session starred Grammy nominated artist, Seth Glier.

Jeff Topping, VP/Associate Creative Director at GY&K, designs posters for all of the GY&K Sessions (such as the one above). “I thought it would be a nice parallel between the keys of the piano that Seth is familiar with, and the keys of the keyboard that we all play everyday at the office,” Jeff said. “It’s a ‘colliding of worlds’ in a way. The clean, iconic, bold design style captures the hard working office environment.”

Check out Seth’s performance below, and be sure to watch all the way through for a surprise finish. Trust me.

Don’t you wish Seth performed at your office?

Luke Bonner is the Marketing Coordinator at GY&K Marketing

How Do You Find Creative Inspiration Online?

Published on February 27th, 2013 by griffinyorkkrause

Like all creative professionals, I understand there is an expectation that our wells will never run dry of ideas. In a busy agency environment, I find that having resources for creative inspiration will often help during those moments of chaotic timelines and due dates. When there is even a brief second of downtime, I retreat to various places of stimulation where, if I’m lucky, a spark might be kindling.

There is no single source, but I do frequently visit several such places and you may be surprised to find that they are fairly standard social media channels. The explosion of content sharing has made many of these sources ripe for creative abundance. The filtering and search tools have made these channels efficient vehicles for doing research and rapidly scouring for inspiring showcases. And they allow me to either become a publisher myself or create sets and collections of things I want to keep track of.

Tumblr technically is a publishing tool. However, I use it to search for inspiration.

I initially entered some tag searches, such as “identity,” “brochure” and “branding.” My dashboard then populated with any posts using those tags. Those posts displaying images I found relevant or creatively inspirational, I “followed,” meaning anything that posting person adds goes into my feed. Now each time I go on Tumblr, my feed is representative of those who I chose to follow at one time. I can “heart” certain posts too, which creates a list of those things I, well, “love.”  Those posts that I feel are meaningful to me and my creative stockpiling can be “republished,” and in turn I create my own Tumblr page. All of those “killer ideas” are now on my own page for me to refer to and share with others who might be looking for inspiration as well. I admit I’m fairly lazy about adding my own tags that make those posts searchable and valuable.  As I said, downtime is precious and the downward linear scanning fashion of this site suits me best.

http://onlysmarter.tumblr.com/

Behance.net is a social channel created specifically for creative professionals who wish to share their portfolios and recent work. I use it as a way to see fresh work from around the world. It also uses keywords or tags to help search, but rather than publishing the things I like, I can “save to collection” and into sets that I create for sorting, such as branding, logos, websites, banks, healthcare, etc. It also works as a forum for critiques for those who post their work. I regularly give props to those whose work I admire, which helps elevate their submissions. I can also search by most recent, most appreciated, most commented, or random sample galleries. Many of the entries I save have a full-blown creative history for the creation of the final piece, including sketches, photos, clippings and background ideas. I again, unfortunately, don’t have the time to publish and share much of our own work but it is a great way to receive feedback on our work.

http://www.behance.net/smarter

Pinterest has become an increasingly popular place to share ideas and also has some of the best features for building collections. It allows you to build “boards” to which you can “pin” anything you find online. So I could have a board for every industry I work in, or for any category I need to research. It’s a great visual organization tool. I usually search by topic and then find other designers like myself building collections of great work to share. Very quickly I am inundated with visual results that are great creative fodder and inspiration for my projects. This site has the familiar feel of the traditional creative mood board or war room, where we would cover the walls with clippings and tear sheets while brainstorming. I have only just begun sharing my own work on this site, as I’ve found it a bit time consuming but the benefit of taking the time to do that means others can connect to me and I don’t have to do as much outbound searching every time I want to do research.

http://pinterest.com/onlysmarter/

Any of these websites offer me a way to quickly see great examples of relevant work. I can be introduced to new typefaces, new design styles, photography methods and color palettes that are fresh and contemporary. So before I break into my own sketching and preliminary design ideas, I like to take a look around and get some inspiration, much the way an artist might spend a few hours at the museum. And when the demand for the next great creative solution calls, I will feel a little more prepared to deliver it.

What online resources do you use to spark creativity?

Jeff Topping is the VP/Associate Creative Director at GY&K.

Making Marketing More Personal

Published on February 19th, 2013 by griffinyorkkrause

At times, advertising can feel impersonal and lose the “human” element, especially website and mobile banner forms of advertising and paid SEM. The level of separation between marketers and their customers can be rather large when it comes to online engagements via banner ads and search advertising. Consumers view banner advertising, conduct a keyword search, visit a brand’s website, research product information, and even purchase goods without ever speaking to a live person.

While this is great for people who enjoy this type of shopping experience (and many people do), some prefer to ask questions and learn more about a brand by having a live conversation with a knowledgeable brand ambassador. This personal interaction can be essential for brands that offer in-depth services and have customers with specific needs.

As an organization, wouldn’t you want those consumers to be able to find your brands and connect with you as quickly as possible?

The Internet in general and organic SEO help extend your reach, but paid advertising can put you over the top. It is important to note, however, that while online banner advertising, paid search, and mobile advertising are valuable,  they can be a bit impersonal.

Because of this, many brands are now testing the addition of a new element to these paid media channels. Instead of clicking on an ad, being led to a website and then left on your own to find a phone number, we’re testing options for customers to click on a paid search ad or a mobile ad and be connected directly to a live person.

For customers, with the increased need for instantaneous gratification, this feature proves to enhance a customer’s experience. What other emerging technologies have you seen that facilitate additional customer engagement and direct feedback?

Shana Malik is VP of Integrated Media at GY&K

The Modern Creative Process Behind “House of Cards”

Published on February 11th, 2013 by ngrimes

How did Netflix know so many people would be interested in their new original series,”House of Cards?”

Like many Netflix subscribers, I spent too many consecutive hours recently watching the show, which weaves together tales of political intrigue in Washington, D.C. The first season was released earlier this month, and while Netflix does not seem interested in releasing data on viewership to date, I know my Twitter timeline has been flooded with cries for help from people who can’t stop watching.

We have known for some time that Netflix planned to put some serious backing behind original content, as have other streaming services like Hulu and YouTube. This is part of a larger subscriber acquisition strategy that uses free month long trials and free episodes to draw in viewers.  But it is still worth noting how Netflix decided on this particular series.

It seems that data collected over time suggested that a large base of viewers would be interested in a political drama starring Kevin Spacey and directed by David Fincher. This is what Andrew Leonard from Salon called a “Big Data-driven creative strategy.” Market research isn’t a new concept, but it is fascinating to see the scope of information that content producers like Netflix can use to guide their decision making processes. A base of 30 million subscribers viewing 1 billion hours of Netflix per month provides some serious insight.

Will people still be talking about House of Cards in 6 months, when everyone has had the chance to binge watch the first season? Will this series, along with the new Arrested Development, actually increase the number of paid subscribers? Either way, it is fascinating to watch the way traditional media is constantly being disrupted and reinvented as data and technology allow more accurate and comprehensive viewer targeting.

Nathaniel Grimes is the Business Development Manager at GY&K. Connect with him on Twitter:@Nathaniel_g

Similac: a Master Class in Targeted Marketing

Published on February 6th, 2013 by Ben

It’s 11:30 PM and I’ve driven 20 miles from home to find an all-night grocery store for one reason – brand loyalty. Normally, I could walk to the nearest grocery store, but this particular ‘round-the-clock refuge for midnight snacking is the only one in the area that carries Similac Organic baby formula. Unlike most of the brands that appear regularly on our shopping list (Doritos, Heinz Ketchup, Helmen’s Mayonaise), I’ve never even tasted Similac. But thanks to a highly-targeted and multi-pronged marketing mix, I’m nevertheless bound by brand loyalty.

In March 2012, we were blessed with the birth of our first child – a healthy baby boy with a growing appetite. But our courtship with Similac began months before our son came into the world. An increasing number of baby-related ads started showing up on Hulu as our due date approached and I can recall turning to my wife ad saying, “Uh honey, I think our TV knows we’re pregnant.” The effectiveness (some might say creepiness) of targeted marketing is well documented, and the crawlers and bots working for Similac had obviously noticed more than our fondness for NBC’s Up All Night. It takes more than a commercial to pull a pregnant woman away from her favorite shows to make a purchase though, and Similac’s profiling didn’t stop there.

Truthfully, we had never planned to buy baby formula at all. But when my wife developed an infection and was forced to abandon breastfeeding, the lactation consultants sent us home with a generous supply of Similac. Our hospital’s endorsement of Similac – no doubt a result of person-to-person selling by their clinical reps – was enough to root our loyalty before we’d even had a chance to consider alternatives. Still wanting to preserve some semblance of crunchy wholesomeness, we chose the Organic variety – an offering that further distanced Similac from it’s competitors (and us from the nearest suitable grocery store).

Just weeks after he was born, Similac already had its hooks planted firmly in our son’s mouth (and our wallets). With an ongoing purchase engagement of about $30/week, Similac would employ yet another tactic to retain our patronage. Turning again to targeted marketing, Similac hit us with direct mail both at home and at my wife’s parent’s house, ensuring that every time we went to the grocery store, we’d have a Similac coupon in hand. Next came an invitation to join their Strong Mom’s email list. We tracked our baby’s eating and sleeping with the Strong Moms iPhone app, recommended to us by friends as an invaluable tool for new parents. In exchange for savings and value-added resources, my wife and I both volunteered our valuable electronic data, no doubt starting the cycle all over again.

Each step of the customer life cycle offers unique marketing opportunities. With a targeted mix of digital advertising, personal sales, partnerships, product offering, direct mail, email and mobile, Similac moved us quickly – effortlessly – from awareness to loyalty (and I suppose, with this writing, to advocacy). We all have our own brand loyalties, but we can generally attribute them to the product itself. In the case of Similac, our loyalty was born purely and thoroughly out of their marketing efforts. They literally sold us a product before we knew we wanted it and have stopped at nothing to ensure that we have not even considered their competitors. As creepy as targeted marketing can be, you can’t help but admire that kind of all-out win.

Ben Peirce is a Multimedia Producer at GY&K

How Owen Got On Sportscenter

Published on February 5th, 2013 by griffinyorkkrause

“Sometimes Twitter is awesome.”

The ESPN Sportscenter anchor, Scott Van Pelt, couldn’t have said it better. A few weeks back, Owen Groesser made his debut to sports stardom during the show’s ‘”Top 10 Plays”’ segment.

Owen is a middle schooler with Down syndrome. He’s also a member of his school’s basketball team and hadn’t been given a chance to play all season. However, in the final home game of the season, Owen got his chance, and he made his precious playing time worth every second.

In the final two minutes of the game, Owen drained not only one, but two, three-point shots. His accomplishments soon went viral, and the hashtag #GetOwenOnSportscenter received a groundswell of support from the Twitter community—so much support that the show took notice and granted Owen his few minutes of fame.

In this age of social media, there seems to be a never ending debate about how platforms like Facebook, Twitter, Instagram, and many more have dramatically changed the way we live our lives for better or for worse. Organizations have successfully powered great causes for the masses using the power of social media. We’ve seen Hurricane Sandy relief efforts, World AIDS Day, and the United Way all benefit from widespread awareness generated through social media.

So, let Owen’s few minutes of fame be a reminder to all that there’s still good in the world, and we can spread it #OneTweetAtATime.

What #hashtags have you tweeted to spread #goodvibes?

Mike Giovinelli is an Account Supervisor at GY&K

It’s San Francisco over Baltimore in the “other” Super Bowl competition

Published on February 1st, 2013 by griffinyorkkrause

In preparation for Super Bowl Sunday, Wheat Thins created a user-generated contest on Twitter and Instagram. Using #musthavewheatthins, Wheat Thins tracked tweets from users in San Francisco and Baltimore, promising a thousand boxes of Wheat Thins to the city that tweeted more.

Earlier this week, San Francisco was crowned the “loudness champion.” On Super Bowl Sunday, Wheat Thins will be making snack runs, delivering boxes of Wheat Thins to the first 1000 @WheatThins followers in San Francisco who tweeted the hashtags #SF and #musthavewheatthins.

Wheat Thins will attempt to capitalize on the momentum of this campaign with a Super Bowl commercial featuring a paranoid Wheat Thins lover fighting a yeti.

This campaign was interesting and relevant for a few reasons:

-This campaign gave consumers an incentive to provide content

-The actual delivery of the Wheat Thins provides another event and opportunity for customer interaction/promotion

-The Super Bowl is one of the biggest snacking days of the year, and so Wheat Thins are a natural fit

Hashtag campaigns aren’t new, and this wasn’t the first time we have mentioned the Wheat Thins promotion machine  (see our post from early last year on Stephen Colbert’s “sponsortunity”) but this one has a unique opportunity to capitalize on the national stage. What other campaigns have you noticed recently combining a traditional ad campaign with a large social push?

Mike Stevens is Director of Integrated Marketing and Reporting at GY&K

The Story of an Avalanche and the Future of Digital Content

Published on January 25th, 2013 by griffinyorkkrause

On December 27, 2012 the New York Times introduced the world to a piece of multimedia journalism that redefines storytelling.

Sound too strong? Then you haven’t experienced “Snow Fall: The Avalanche at Tunnel Creek”.

I say, “experienced” because this isn’t simply a story you read. It’s a story that you are immersed in, literally (and virtually). With its beautifully written narrative, amazing graphics, photography, and breadth of compelling video content, “Snow Fall: The Avalanche at Tunnel Creek” has blown the creative and technological doors wide open in the way stories can be told and how quality content can have an amazing impact. You have to visit the link above to get the full impact, but this video is a captivating piece of the full story.

This story will have such a big impact because it sets the high bar for what is possible in online storytelling – combining the best in writing, design, multimedia and web technology.  Just check out a couple of the stats in this memo from executive editor Jill Abramson:

  • In the six days after Snow Fall’s launch, it received more than 3.5 million page views
  • The page had 2.9 million visitors, nearly a third of whom were new visitors to the Times website
  • The project was shared by more than 10,000 users on Twitter
  • At its peak, as many as 22,000 users visited Snow Fall at any given time
  • More than half a million visits went directly to Snow Fall, and more than half of those direct visits were from new Times users (or readers who hadn’t visited the site in a long while)

Have you seen other examples of major news outlets using new technology and various forms of media in a unique way?

Andrew Harris is the VP/Creative Director at GY&K

Where have all the heroes gone?

Published on January 22nd, 2013 by griffinyorkkrause

Lance. Tiger. Barry. The list goes on. How the mighty have fallen. I can remember the first time I watched Tiger play golf—I was, naturally, glued to the screen as my mother gushed, “He’s such a wholesome guy!” on the couch beside me.

But then, he fell. And I was more disappointed than you can imagine. (I don’t think I came out of my room for a week). While my story is relatable for many, when heroes fall, there is often more at stake than lost idols.

What about the brands that attach themselves to these human brands?

It used to be a star athlete knew they’d made the big time when they made the coveted Wheaties box. Now the big stars have more sponsorship contracts than a NASCAR driver. And the payoffs are often huge. Who can forget the Nike swoosh on the ball that rolled slowly into the cup? Or the social movement that became LiveStrong?

So let’s talk about Lance. He’s our most recent fallen star—and a ballsy one at that.

Here’s a spot Nike did with Lance in 2001.

He ends the spot with “ Everybody wants to know what I am on. What am I on? I am on my bike, busting my ass six hours a day. What are you on?”

At the time it was bold, inspiring and Lance looked like a hero, a leader. Now 12 years later, a scandal and an unemotional Oprah interview later, it looks like a joke.

But does that mean brands should never take chances? That human brands are never trustworthy? For this optimistic ad girl, I certainly hope there are still heroes to be found and historic ads to be made.

Shoshanna Kelly is a Senior Copywriter at GY&K

Social Media Evolution: Beyond Digital

Published on January 18th, 2013 by griffinyorkkrause

The convergence of online and offline is a major trend that is reshaping the way we communicate and market products and services. Although many brands and businesses still look at social media in a silo, it truly has become an integrated component of the marketing mix. The more we as marketers can embrace this, the more power we will have to make real impact in today’s communications landscape.

Since its launch in 2004, Facebook has grown to over one billion users and has crossed the language barrier in nearly every region around the globe. More than 90% of the world’s inhabitants are aware of the social network. That’s a pretty mind-blowing number. Ninety percent! But Facebook is just a single channel in an evolving social media landscape with millions of communities, blogs and mobile applications. Together this social fabric has the capacity to connect a globe in real time. And in just a blink of an eye, it has revolutionized our society and changed the way we communicate, collaborate and interact with the world around us.

Social media, however, is not alone in its evolution. Mobile and interactive technology are also at the heart of the changing landscape and they play a major role in the rapidly expanding role of social media in our physical environment. As technology has pushed through each new barrier, social media has become even further and more seamlessly integrated into our day-to-day lives. This physical integration – or convergence of offline and online – is the catalyst for a new way of thinking.

As a marketing innovation company, GY&K is constantly evolving. The road we have been paving is one in which social media, interactive technology and interactive experiences are all part of the broader marketing mix. We recognize that the convergence of our online and offline worlds is not only reshaping the way we communicate, but it is also reshaping the way we market products and services. In 2013 we expect to see and implement exciting new ideas that will bring engagement to the next level. From events and transportation hubs to out-of-home ads and retail environments, the opportunities are endless for further empowering consumers to seamlessly connect their physical and digital lives.

At concerts, consumers will be able to swipe RFID wristbands and be instantly given a custom music mix based on their Pandora preferences. At road races, runners will be recognized by GPS and have custom messages from friends and family published to TV screens as they pass. In clothing stores, shoppers will be able to see how many likes a pair of jeans has received from their friends on Facebook. On the highway, drivers will receive retargeted ads from a website they had visited earlier that day.

These are the ideas that are transforming marketing and challenging businesses to become smarter about the way they engage and personalize. With the coming together of GY&K and Antler, we have taken an aggressive step into a future that identifies social media and interactive consumer experience as an integral part of the equation. We believe that there is not a single industry that doesn’t need to be looking at social and experience-driven marketing in a holistic manner. Social media is about people, and there is not one business – be it B2B or B2C – that isn’t built on and around people.

In nine years from now there may or may not be a Facebook that has any similarity to the social network we know today. However, GY&K believes that social media and the evolution of interactive and mobile technology is not going away. And we believe that in the coming years this progress will bring our online and offline world’s closer together. As GY&K Antler, we intend to be there on the forefront, creating ideas that will lead the industry.

How is social media and technology starting to bring together your offline and online worlds?

Terry Lozoff is the former President and CEO of Antler Agency, now the EVP and Managing Director of GY&K Antler. Follow him on twitter @TerryLozoff.